2008 Customer Satisfaction Survey Results

The Division has announced a series of initiatives to further enhance its commitment to a quality service.

The four point plan of action was developed after the division analysed the results of its 2008 Customer Satisfaction Survey.

Actions will include:

• The development of twice yearly briefing sessions for clients and divisional staff.
• A series of one-to-one meetings between the Divisional Director and each Dean, Divisional Director and Academic Director of the university to discuss customer service issues.
• Setting up Campus Reference groups at Caulfield, Clayton and Peninsula to test whether they improve divisional/client communication.
• Establishing ambitious targets to improve customer satisfaction results.

For a full report on the 2008 Customer Satisfaction Survey and a detailed breakdown of planned improvements by each branch of the division see the attached file.